North Carolina Medicaid Conversion
North Carolina officially switched from Xerox to CSC last night and so far eligibility transactions are running smoothly. Last week CSC changed the enrollment requirement for eligibility transactions after getting barraged with complaints. I’m happy to say that this is one of the smoothest fiscal agent transitions I’ve seen. If anyone has any feedback on CSC’s support, please let me know.
If you run into any issues, the NC Tracks support line is 1-800-688-6696.
Tricare DOD ID Numbers
By now most of you are seeing the new Tricare cards with the DoD number instead of the sponsors SSN. There are two numbers on the card. Be sure that you are using the 11 digit ID number on the back of the card for claim submission. You can not use the 10 digit ID number on the front of the card for checking eligibility electronically or for submitting claims.
