Aetna just out a message about a problem with members that have a foreign address. I thought I would pass it on.
“Our Eligibility and Benefits Inquiry transaction can’t return eligibility responses when the member has a foreign address. Providers will see one of the following responses:
• An incomplete response, where the state, postal code and country code fields are blank, or
• A “Required application data missing” error message
Transactions submitted with an inquiry date of 1/1/2013 or later will return the AAA15 error message.
As a workaround, providers who are unable to get a complete response for foreign members can call Aetna’s Provider Service Centers at 1-888-MD-AETNA (1-888-632-3862) for complete eligibility information.”