BCBS of Alabama

In-State General Provider Inquiry

Participating hospitals: 1-800-760-6852
Participating providers: 1-877-231-7239
Non-participating hospitals and providers (Automated VRU with Representative availability): 205-733-7016
Automated Voice Response Unit (VRU): 205-988-2213
Automated VRU: 1-800-648-9807
Out-of-State General Provider Inquiry

Automated VRU: 1-800-517-6425
Group-Specific Provider Inquiry

Federal Employee Program (FEP – R prefix): 1-800-492-8872
NASCO: 1-800-548-0165
General Electric: 1-800-655-5392
Primary Care Network Referrals

Automated VRU: 205-733-4283
Automated VRU: 1-888-881-8668
Dental Provider Inquiry

PPO Dentists: 1-800-373-4879
Non-PPO Dentists: 205-985-5378
Out-of-State Dentists: 1-888-783-5113
Home Care Agency Provider Inquiry (not including Hospice and DME)

Participating Home Care Agency: 1-866-904-4130
Non-participating Home Care Agency: 205-733-7016
Pharmacy Inquiry

General Provider Inquiry: 1-800-216-9920
Blue Advantage/Part D Provider Inquiry: 1-877-878-8668
Other

Cahaba GBA (Medicare) Provider Inquiry: 1-877-567-7271
Other Blue Cross and Blue Shield Plans Outside Alabama: 1-800-676-2583