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April 2, 2020 1

Optum Behavioral Health Covid-19 Changes

Optum Behavioral Health will be eliminating cost shares related to virtual visits for Covid 19. Please see the announcement they released yesterday:

RE: EDI 271 Update to COVID-19 Virtual Visits for Behavioral Health Members

ISSUE:

United Behavioral Health (dba Optum Behavioral Health) is eliminating the cost share for virtual visits related to COVID-19.

ACTION BY UNITEDHEALTHCARE:

Effective 4/3/2020, EDI 271 responses for this payer will indicate a $0 member cost share for copay, deductible and coinsurance.

Example:

EB*A*IND*A6***27**0****Y~

MSG*VIRTUAL VISITS/TELEMEDICINE

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